stumped
Launchpad Entry: https://launchpad.net/distros/ubuntu/+spec/foo
Created: 04 November 2005 by flint
Contributors: Paul Flint
Packages affected: All
Summary
STUMPED
- "S"ystem "T"o "U"ltimately "M"itigate "P"roblems "E"voking "D"evelopment
A trouble ticketing system
Rationale
Double Karma
1. Helping users with their problems 2. Gathering troubles that when consolidated, become bugs
Use cases
A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below under "Implementation".
Scope
Distributed call in system via asterix
Design
attachment:ubusiness1.gif
Implementation
Need Accounts to acquire money from:
- Checking Account
- Pay Pal Account
- American Express Account
Code
Incomming call process:
1. Identify caller 2. Record Identity 3. Capture Problem 4. Fix Problem 5. Ask for contribution
- (Tax Dedcutable?)
Data preservation and migration
Outstanding issues