stumped

Differences between revisions 6 and 7
⇤ ← Revision 6 as of 2005-11-05 00:37:57 →
Size: 1305
Editor: 209
Comment:
← Revision 7 as of 2005-11-05 00:40:32 → ⇥
Size: 1320
Editor: 209
Comment:
Deletions are marked like this. Additions are marked like this.
Line 12: Line 12:
 - System To Ultimately Mitigate Problems Evoking Development     "S"ystem "T"o "U"ltimately "M"itigate "P"roblems "E"voking "D"evelopment

Summary

STUMPED

  • "S"ystem "T"o "U"ltimately "M"itigate "P"roblems "E"voking "D"evelopment

A trouble ticketing system

Rationale

Double Karma

1. Helping users with their problems 2. Gathering troubles that when consolidated, become bugs

Use cases

A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below under "Implementation".

Scope

Distributed call in system via asterix

Design

attachment:ubusiness1.gif

Implementation

Need Accounts to acquire money from:

  • Checking Account
  • Pay Pal Account
  • American Express Account

Code

Incomming call process:

1. Identify caller 2. Record Identity 3. Capture Problem 4. Fix Problem 5. Ask for contribution

  • (Tax Dedcutable?)

Data preservation and migration

Outstanding issues

BoF agenda and discussion

stumped (last edited 2008-08-06 16:19:21 by localhost)