stumped

Differences between revisions 2 and 3
⇤ ← Revision 2 as of 2005-11-04 22:34:02 →
Size: 1303
Editor: 220_220_103_66-WIFI_HOTSPOTS
Comment:
← Revision 3 as of 2005-11-04 22:43:47 → ⇥
Size: 1332
Editor: 220_220_103_66-WIFI_HOTSPOTS
Comment:
Deletions are marked like this. Additions are marked like this.
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=== STUMPED ==== === STUMPED ===
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Incomming call process:
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1. Identify caller
2. Record Identity
3. Capture Problem
4. Fix Problem
5. Ask for contribution
   (Tax Dedcutable?)		 attachment:ubusiness.gif
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Incomming call process:

1. Identify caller
2. Record Identity
3. Capture Problem
4. Fix Problem
5. Ask for contribution
   (Tax Dedcutable?)

Summary

STUMPED

  • - System To Ultimately Mitigate Problems Evoking Development

A trouble ticketing system

Rationale

Double Karma

1. Helping users with their problems 2. Gathering troubles that when consolidated, become bugs

Use cases

A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below.

Scope

Distributed call in system via asterix

Design

attachment:ubusiness.gif

Implementation

Need Accounts to acquire money from:

  • Checking Account
  • Pay Pal Account
  • American Express Account

Code

Incomming call process:

1. Identify caller 2. Record Identity 3. Capture Problem 4. Fix Problem 5. Ask for contribution

  • (Tax Dedcutable?)

Data preservation and migration

Outstanding issues

BoF agenda and discussion

stumped (last edited 2008-08-06 16:19:21 by localhost)