stumped

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##(see the SpecSpec for an explanation)
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 * '''Created''': @04 November@ by @flint@
 * '''Contributors''': @flint, shuttleworth@		  * '''Created''': 04 November 2005 by flint
 * '''Contributors''': Paul Flint
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=== STUMPED ==== === STUMPED ===
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 - System To Ultimately Mitigate Problems Evoking Development     '''S'''ystem '''T'''o '''U'''ltimately '''M'''itigate '''P'''roblems '''E'''voking '''D'''evelopment
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A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below. A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below under "Implementation".
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Incomming call process:
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1. Identify caller
2. Record Identity
3. Capture Problem
4. Fix Problem
5. Ask for contribution
   (Tax Dedcutable?)		 {{attachment:ubusiness2.gif}}
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Incomming call process:

1. Identify caller
2. Record Identity
3. Capture Problem
4. Fix Problem
5. Ask for contribution
   (Tax Dedcutable?)
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----
CategorySpec

Summary

STUMPED

  • System To Ultimately Mitigate Problems Evoking Development

A trouble ticketing system

Rationale

Double Karma

1. Helping users with their problems 2. Gathering troubles that when consolidated, become bugs

Use cases

A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below under "Implementation".

Scope

Distributed call in system via asterix

Design

ubusiness2.gif

Implementation

Need Accounts to acquire money from:

  • Checking Account
  • Pay Pal Account
  • American Express Account

Code

Incomming call process:

1. Identify caller 2. Record Identity 3. Capture Problem 4. Fix Problem 5. Ask for contribution

  • (Tax Dedcutable?)

Data preservation and migration

Outstanding issues

BoF agenda and discussion

CategorySpec

stumped (last edited 2008-08-06 16:19:21 by localhost)