The UbuntuLiveChatSupport aims to provide an interface to communicate
to other ubuntu users with the same language & location, as well as to 
connect to the official ubuntu channel in Freenode.org. It also aims to get
live chat support from ubuntu users right into the desktop menu, via 
"System > Help > Live Chat Support".

People who don't speak english and want local support in their language 
will face a challenge to gain help in existing documentations, specially 
when there are just a few documentations for their language. But if they 
speak to someone that can understand their language, they can talk to an 
experienced user to provide them with answers. It might as well be positive, 
because there might be a good chance that they will collaborate on 
translation of documentations and software for their language, as well as 
contributing to the Ubuntu work.

Another problem with the current way of getting help in Ubuntu requires the 
user to read and browse documentations, but what most users really want is 
getting the right answers to the questions straight. Browsing and reading 
documentations sometimes require one to research on a particular problem. 
But to get the right answer from an experience user is the most easiest 
way.

For more information go to: http://wiki.ubuntu.com/UbuntuLiveChatSupport

Joel Bryan Juliano (joelbryan.juliano@gmail.com)
http://wiki.ubuntu.com/joelbryan
