<> Everytime you report a bug it needs to be in a way that Developers can then make use of, reproduce for themselves and then hopefully fix. You may be asked by the developers for more info but this is the minimum that should be included. == BASICS FOR ALL BUGS == 1. Relevant title * Should be as short as possible * Should be easy to remember * Should contain the facts you wish to put across * '''Example''' Unable to get a 3g connection after moving away from a wifi access point 1. Every bug needs the same set of basic information 1. Steps to reproduce * This needs to be a detailed set of steps, take nothing you do for granted. * Once written follow the steps as they are written and ensure you get the expected result 1. Expected result * This is a description of what you thought should happen, this is important as the behaviour might be correct but seems wrong to you. 1. Actual result * The result you actually get and how it differs from your expected result 1. Versioning info of the system * Versioning is really important, at any time there are 2-3 versions of Ubuntu being maintained knowing which you are on is therefore critical * Open System Setting→About Phone→Developer Mode and enable developer mode. * Plug the device into your ubuntu pc via usb * On the PC open a terminal * In the terminal run: {{{ phablet shell system-image-cli -i }}} * Copy and paste this info into the bug report. 1. Modifications * Add any system modifications you may of made, Writable_image, silos installs, additional packages added. === Exapmle Basic Bug Report === Title: <
> Unable to get a 3g connection after moving away from a wifi access point Description: <
> STEPS: <
> 1. Connect your phone to the your wifi connection <
> 2. Go outside and away from your home till you are out of wifi range <
> EXPECTED: <
> I expect the wifi signal to be dropped and 3g to connect ACTUAL: <
> The wifi signal is dropped but in the indicator I only see the empty wifi triangle and I have no 3g connection VERSION: <
> current build number: 48 <
> device name: krillin <
> channel: ubuntu-touch/rc-proposed/bq-aquaris.en <
> last update: 2015-06-24 08:56:58 <
> version version: 48 <
> version ubuntu: 20150624 <
> version device: 20150529-8e13c5f <
> version custom: 20150528-722-29-15-vivid <
> Modifications: <
> None === Specific Logs for Wifi issues === For when your connection doesn't connect, drops or doesn't disconnect as expected. 1. File a bug [[https://bugs.launchpad.net/ubuntu/+source/network-manager/+filebug|here]] 1. Add the [[https://wiki.ubuntu.com/QATeam/BugReportInclusions#BASICS_FOR_ALL_BUGS|Basic for all Bugs]] 1. Syslog * Plug you device into a pc and run {{{ adb pull /var/log/syslog .}}} * In Launchpad click on Add attachment or patch and select this file in you working directory 1. Run nmcli d and paste that in too === Specific Logs for Telephony Connections and Mobile Internet === For when your phone calls break up, drop or your Mobile Internet doesn't connect, drops, doesn't disconnect 1. File a bug [[https://bugs.launchpad.net/ubuntu/+source/ofono/+filebug|here]] 1. Add the [[https://wiki.ubuntu.com/QATeam/BugReportInclusions#BASICS_FOR_ALL_BUGS|Basic for all Bugs]] 1. Syslog * Plug you device into a pc and run {{{ adb pull /var/log/syslog .}}} * In Launchpad click on Add attachment or patch and select this file in you working directory 1. Run {{{ adb shell /usr/share/ofono/scripts/list-modems (-p will be needed shortly to make it safe to paste) }}} and copy paste this to the bug 1. Run {{{ adb shell /usr/share/ofono/scripts/list-contexts }}} and copy paste this to the bug 1. Run nmcli d and paste that in too === Specific Logs for Indicator-network Issues === This tends to be more the graphical side of things rather than connections themselves 1. File a bug [[https://bugs.launchpad.net/ubuntu/+source/indicator-network/+filebug|here]] 1. Add the [[https://wiki.ubuntu.com/QATeam/BugReportInclusions#BASICS_FOR_ALL_BUGS|Basic for all Bugs]] 1. Syslog * Plug you device into a pc and run {{{ adb pull /var/log/syslog .}}} * In Launchpad click on Add attachment or patch and select this file in you working directory