Get_debug_info
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| * Create a bug or support request with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead. | * Create a [[https://bugs.launchpad.net/software-center/|bug]] or [[Pay|support request]] with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead. |
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| * Attach a copy of your receipt(s) or [[Pay/FAQs/PayHistory|purchase history]] to your bug or support request. |
My purchase/install failed. How can I get more detail about the error?
If you would like to get more information about exactly what failed during a purchase or installation, or if you would like to provide more details for a bug report or support ticket, please do the following:
- Run Software Center.
- Attempt to install the failing package in Software Center. Write down each action you take during this process, so there will be enough information to duplicate your steps exactly.
- As soon as the install fails, quit from Software Center.
Create a bug or support request with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead.
Attach ~/.cache/software-center/software-center.log to your bug report or support request.
Attach a copy of your receipt(s) or purchase history to your bug or support request.
This should provide plenty of detail for a developer to diagnose and fix the issue.
Pay/FAQs/Get_debug_info (last edited 2012-05-16 05:05:05 by host-184-166-192-31)