Get_debug_info

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 * Open a terminal, such as '''gnome-terminal'''.
 * Run '''software-center | tee usc.log''' in the terminal.		  * Run Software Center.
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 * As soon as the install fails, note what the last messages were in the terminal and then quit from Software Center.
 * Attach the usc.log file to your bug report or support request. It may be helpful if you add a note in the log file first pointing out the point where the install failed.		  * As soon as the install fails, quit from Software Center.
 * Create a [[https://bugs.launchpad.net/software-center/|bug]] or [[Pay|support request]] with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead.
 * Attach '''~/.cache/software-center/software-center.log''' to your bug report or support request.
 * Attach a copy of your receipt(s) or [[Pay/FAQs/PayHistory|purchase history]] to your bug or support request.

ISD Support Portal

ISD main page – Ubuntu SSO – SSO FAQs – Ubuntu Pay – Pay FAQs

My purchase/install failed. How can I get more detail about the error?

If you would like to get more information about exactly what failed during a purchase or installation, or if you would like to provide more details for a bug report or support ticket, please do the following:

  • Run Software Center.
  • Attempt to install the failing package in Software Center. Write down each action you take during this process, so there will be enough information to duplicate your steps exactly.
  • As soon as the install fails, quit from Software Center.

  • Create a bug or support request with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead.

  • Attach ~/.cache/software-center/software-center.log to your bug report or support request.

  • Attach a copy of your receipt(s) or purchase history to your bug or support request.

This should provide plenty of detail for a developer to diagnose and fix the issue.

Pay/FAQs/Get_debug_info (last edited 2012-05-16 05:05:05 by host-184-166-192-31)