<> ||<>|| == Introduction == This page gives the Bug Triager of Mozilla packages a quick overview about bug states used and formal requirements attached to the individual states in form of a checklist == States == === NEW === * '''Status''': NEW * '''Aliases''': Initial Contact, Screening, Categorization * '''Requirements''': None * '''How to Triage''': 1. check if bug is filed against right package 1. set to "Incomplete" 1. process bug as if it was "Incomplete" (read below) === INCOMPLETE === * '''Status''': INCOMPLETE * '''Aliases''': Gathering Information, Crash Traces, Testcase and Reproduce and find Tester * '''Requirements''': 1. NEW processing * '''How to Triage''': 1. Ask for missing information 1. Crashes: strace, backtrace, if possible way to reproduce (if not, ask for steps the user took to cause the crash) 1. Feature Bugs: Steps to reproduce (starting with fresh profile) 1. '''normalize description and summary''' (see [[MozillaTeam/NormalizedBugFormat]]) 1. set to "CONFIRMED", once Requirements of CONFIRMED state are fulfilled (see below) === CONFIRMED === * '''Status''': CONFIRMED * '''Aliases''': Upstream Triage, Evaluation * '''Requirements''': 1. [[MozillaTeam/NormalizedBugFormat]] 1. Crashes: strace + backtrace 1. Rendering Bugs: Screenshots * '''How to Triage''': 1. Identify if its an upstream bug or ubuntu specific; if in doubt test with upstream build. * '''How to Triage''' (Upstream Bug): 1. Search for upstream bugs in bugzilla.mozilla.org 1. file a new upstream bug and CC the ubuntu@bugs.distro user on the mozilla bug. (see [[MozillaTeam/HowToFileMozillaBugsUpstream]]) 1. Connect existing upstream bug with launchpad bug * '''How to Triage''' (Ubuntu Bug): 1. if reproducible or a reasonable evaluation of the bug exists set to TRIAGED. ---- [[CategoryMozillaTeam]], [[CategoryBugSquad]]