Responses
|
Size: 8725
Comment: 1) + sect for gen info & kernel tests. 2) + entry kernel test drm-intel-nightly as historically requested for drm-intel issues. 3) Adj wording mainline to not assume folks know an issue fixed or not.
|
Size: 8721
Comment: Due to LP#1761549 reorder computer model request sentence to ensure it is understood.
|
| Deletions are marked like this. | Additions are marked like this. |
| Line 14: | Line 14: |
| ||<tablestyle="background-color: #eee"> Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description, or the result of a terminal command)? || | ||<tablestyle="background-color: #eee"> As per the sticker of the computer itself (not from the Bug Description, or the result of a terminal command), could you please provide the full computer model? || |
Introduction
This page offers kernel bug triagers suggested responses that have been found effective in obtaining requested information.
Hardware and firmware requests
Request full computer model
For some computers, while the computer manufacturer is provided via the Bug Description, the full computer model isn't provided. Hence, if one is interested in reviewing the computer specifications from the vendor's website, one may request this via the following:
As per the sticker of the computer itself (not from the Bug Description, or the result of a terminal command), could you please provide the full computer model? |
Request BIOS update
For some computers, the BIOS being outdated manifests itself as various issues, both hardware not/intermittently working/working in a degraded state, or what seems software related, but ends up being hardware. Also, many upstream developers request this being updated, despite one having tested the latest mainline kernel, to help them rule out root causes. So, while it's not a hard requirement to have the BIOS updated before upstream, one is doing themselves, and upstream a great favor by ensuring it is. As a courtesy to the original reporter, one may provide the direct URL to the BIOS update, along with the version they would want to update to.
As per your computer vendor's website, an update for your computer's buggy, insecure, and outdated BIOS is available. When you update to this following https://help.ubuntu.com/community/BIOSUpdate how does this improve the situation? |
Request testing kernels
Request testing latest mainline kernel
In order to allow additional upstream mainline kernel developers to examine the issue, at your earliest convenience, could you please test the latest mainline kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following: |
Request testing drm-intel kernel
If the original reporter has reproduced the issue in the mainline kernel, and the issue is suspected to be drm-intel related, it is helpful to know if the issue should be reported to upstream or not by testing drm-intel.
This issue is suspected to be drm-intel related. In order to allow additional drm-intel developers to examine this issue, at your earliest convenience, could you please test drm-intel-nightly available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following: |
Request submit to upstream
Please be sure before asking the original reporter to report a bug upstream, the Launchpad report has included enough information for an upstream developer to begin working on it (ex. regressions bisected, latest upstream kernel tested, call trace captured, etc.). Also, it is helpful to original reporters to advise them which maintainer(s) to send this to, and which mailing list to CC as it is not always obvious.
DRM Intel
The issue you are reporting is an upstream one. Could you please report this problem to Intel following their instructions via https://01.org/linuxgraphics/documentation/how-report-bugs? |
All others
The issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list? |
Kernel/BugTriage/Responses (last edited 2019-11-04 15:31:40 by penalvch)


