EdubuntuSchoolSupport

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Looking to towards providing high quality support to educational establishments, it is essential to offer a quick and hassle free service. A live chat system appears to be the most suited implementation of support. The system could be developed with an IRC channel as it's backend, where a question initiated by an educator would appear as a message in a special IRC channel. Designated people in that channel could then discuss and provide appropriate support by writing a message with the educators name present somewhere in the text, preferably at the beginning. Looking to towards providing high quality support to educational establishments, it is essential to offer a quick and hassle free service. A live chat system appears to be the most suited implementation of support. The system could be developed with an IRC channel as its backend, where a question initiated by an educator would appear as a message in a special IRC channel. Designated people in that channel could then discuss and provide appropriate support by writing a message with the educators name present somewhere in the text, preferably at the beginning.

Edubuntu School Support Team

With the sole aim being to provide support to the use of Edubuntu in schools, this team will be dedicated to providing documentation, support and be a first point of contact to schools and educational establishments. Eventually culminating efforts to create an Edubuntu book, the first step will be to discuss with various people already using Edubuntu in various ways, and to pull together documentation to enable an easy to use documentation for installation scenarios.

It is aimed that the ESST will publish a newsletter on a regular interval, to promote new installations of Edubuntu/Ubuntu, and bring people news on development of packages and what to expect in the next release. This news letter will almost certainly be published online, in the form of a wiki. The concept of a mailing list for the group has been discuss, but due to the time constraints on educational support staff, and the often immediacy of the issue, it is possible the a list may not be the most effective method of implementing support.

The Edubuntu School Advocacy group, is already hard at work, creating ["EdubuntuSchoolAdvocacy"] documentation that could be shipped out to schools. It is hoped that eventually this pamphlet will be printed and posted to a wide range of schools worldwide, promoting the use of Linux, Edubuntu and Open Source in general.

Looking to towards providing high quality support to educational establishments, it is essential to offer a quick and hassle free service. A live chat system appears to be the most suited implementation of support. The system could be developed with an IRC channel as its backend, where a question initiated by an educator would appear as a message in a special IRC channel. Designated people in that channel could then discuss and provide appropriate support by writing a message with the educators name present somewhere in the text, preferably at the beginning.

It would also be advantageous to promote the use of Edubuntu to schools and educational establishments by visiting and exhibiting at various shows around the world. An example of this is the proposed visit to ["BETTShow2007"] next year.

EdubuntuSchoolSupport (last edited 2011-07-05 16:53:11 by 180)