DebuggingSamba
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| 2. try to connect to the remote system from the command line: | 1. try to connect to the remote system from the command line: |
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| smbclient -L //remote_srv | smbclient -L //remote_system |
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| * the content of the file /etc/fstab | * the content of the file '''/etc/fstab''' |
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| * the content of the file /proc/fs/cifs/DebugData | * the content of the file '''/proc/fs/cifs/DebugData''' |
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| Include the name (Windows, Ubuntu) and version (XP, Vista, 8.04) of the client systems failing to connect to the share. | Include the operating system (Windows, Ubuntu) and version (XP, Vista, 8.04) of the client systems failing to connect to the share. |
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| * the content of the smb.conf file * log files found in /var/log/samba/ |
* the content of the '''/etc/samba/smb.conf''' file * log files found in '''/var/log/samba/''' |
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| * apt and dpkg log files: /var/log/dpkg.log and /var/log/apt/term.log. * /etc/samba/smb.conf |
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| ==== In the case of an upgrade whether was there a prompt for a modified configuration file? ==== | * apt and dpkg log files: '''/var/log/dpkg.log''' and '''/var/log/apt/term.log'''. * '''/etc/samba/smb.conf''' |
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| If so which steps have been taken. | In the case of an upgrade was there a prompt for a modified configuration file? If so what steps were taken. |
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Identify if the bug falls in one of the generic categories above. If so make sure that the relevant information is available. If not ask for it using one of the stock replies. |
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| === Samba as a client === | ## StockReplyStart ==== Samba as a client ==== Use this reply if an Ubuntu system cannot access a remote samba/windows share. |
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| === Samba as a server === | ==== Samba as a server ==== Use this reply if remote clients cannot access a share provided by an Ubuntu system. |
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| === Install/upgrade failure === | ==== Install/upgrade failure ==== Use this reply if there is a package installation/upgrade failure on the Ubuntu system. |
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## StockReplyEnd |
This page is part of the debugging series — pages with debugging details for a variety of Ubuntu packages. |
Contents |
Introduction
Bugs relating to samba typically fall into the following categories:
User cannot connect to a remote share from his Ubuntu system. This falls under the category of samba as a client.
Other systems cannot connect to an Ubuntu system providing samba shares. This may be an issue with samba as a server.
Install/upgrade failures of the samba packages.
How to file
First figure out if the bug falls under one of the generic categories:
- samba as a client
- samba as a server
- install/upgrade failure
Samba as a client
How is the remote share accessed from the Ubuntu system?
- nautilus
- smbclient (from the command line)
- cifs mount
If nautilus is used to access the remote share, can the share can be accessed with the '''smbclient''' command line utility ?
To test:
- install the samba-client package
- try to connect to the remote system from the command line:
smbclient //remote_system/share_name
What is the remote server version?
Include the output of the following smbclient command:
smbclient -L //remote_system
If a cifs mount is used also include:
the content of the file /etc/fstab
- the command line used to mount the remote share if the share is manually mounted.
the content of the file /proc/fs/cifs/DebugData
Samba as a server
Which clients are failing to connect?
Include the operating system (Windows, Ubuntu) and version (XP, Vista, 8.04) of the client systems failing to connect to the share.
What is the error message produced on the client?
Information to include
the content of the /etc/samba/smb.conf file
log files found in /var/log/samba/
the output of the smbclient -L //server/
the output of testparm -s
Install/upgrade failure
Information to include
apt and dpkg log files: /var/log/dpkg.log and /var/log/apt/term.log.
/etc/samba/smb.conf
In the case of an upgrade was there a prompt for a modified configuration file? If so what steps were taken.
How to Triage
Identify if the bug falls in one of the generic categories above. If so make sure that the relevant information is available. If not ask for it using one of the stock replies.
Samba as a client
If nautilus fails to connect but smbclient can successfully connect, the bug is related to nautilus. Mark the samba task Invalid and open a new task for nautilus.
If both nautilus and smbclient can not connect, the bug is related to samba. If cifs can not connect the bug is also related to samba.
Stock Reply
Samba as a client
Use this reply if an Ubuntu system cannot access a remote samba/windows share.
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-client.
Samba as a server
Use this reply if remote clients cannot access a share provided by an Ubuntu system.
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-server.
Install/upgrade failure
Use this reply if there is a package installation/upgrade failure on the Ubuntu system.
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-pkg-fail.
DebuggingSamba (last edited 2010-07-08 22:43:11 by pool-71-252-251-234)