DebuggingEvince
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| Bugs related to Evince fall into 3 categories: | Most bugs related to Evince fall into 3 categories: |
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| == Stock Reply == | == Crash or Freeze == |
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| In the event that a bug reporter is having a crash with a specific document obtaining that document will help. | In case Evince crashes, follow standard [[DebuggingProgramCrash]] procedures. == File missing == If the crash/incorrect rendering appears only with a specific document, obtaining that document will help. Here's a stock reply to use in this case: |
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| == Printing problems == Sometimes, when a document printed from evince doesn't print correctly, it is not a problem with Evince, but with cups, or the specific printer driver. |
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| == Printing problems == | = Other issues = |
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| Sometimes, when a document printed from evince doesn't print correctly, it is not a problem with Evince, but with cups, or the specific printer driver. | == Backporting Fixes == Bug fixes are normally backported to all supported Ubuntu releases (you can see which releases are still supported [[http://en.wikipedia.org/wiki/List_of_Ubuntu_releases#Release_history|here]]). However, this is not always possible, for example when the code architecture has changed significantly. This means that sometimes bugs are marked as "Fix Released" even when they have been fixed only in recent versions of evince/poppler/etc. |
This page is part of the debugging series — pages with debugging details for a variety of Ubuntu packages. |
Introduction
Evince is the default application in Ubuntu for opening .pdf, .ps and other similar types of files. It uses the poppler rendering library.
Most bugs related to Evince fall into 3 categories:
- Evince crashes when I open a specific document (or when I open it and perform a specific action, like scroll, zoom or rotate)
- Evince does not display ("render") the document correctly
- Evince displays the document as it should, but then doesn't print it correctly
Debugging procedure
Crash or Freeze
In case Evince crashes, follow standard DebuggingProgramCrash procedures.
File missing
If the crash/incorrect rendering appears only with a specific document, obtaining that document will help. Here's a stock reply to use in this case:
Thank you for taking the time to report this bug and helping to make Ubuntu even better! It would be quite helpful if you attach the document you are having a problem with so we can better recreate this bug and work on fixing it. Thanks in advance.
Printing problems
Sometimes, when a document printed from evince doesn't print correctly, it is not a problem with Evince, but with cups, or the specific printer driver.
How to Forward
The upstream bug tracking system for Evince is at http://bugzilla.gnome.org/browse.cgi?product=evince
Other issues
Backporting Fixes
Bug fixes are normally backported to all supported Ubuntu releases (you can see which releases are still supported here).
However, this is not always possible, for example when the code architecture has changed significantly. This means that sometimes bugs are marked as "Fix Released" even when they have been fixed only in recent versions of evince/poppler/etc.
DebuggingEvince (last edited 2014-12-29 01:44:55 by penalvch)