DebuggingBanshee
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| = Introduction = Bugs relating to <package name/category> typically fall into X categories: 1. User interface bugs - require a detailed description of the issue, steps to reproduce and screen captures where appropriate. 1. Crasher bugs - Log files from the crash incident are required to track down these. 1. Hardware specific bugs - The developers may not have access to the hardware that triggers this bug. Certain log files and command outputs can help 1. Package selection - Help to find the right package (may be specific to category -- a bug filed as ubiquity may in fact be a casper d-i bug, an xorg bug may be an xorg-driver bug, etc.) |
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| = Bug tags = Bug tags specific to the package or area should be included here for reporters so they can tag their bug report. It will also be useful for triagers. The Bugs/Tags wiki page should then be modified to include these tags. |
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| In depth debugging procedures for this particular package or subsystem. This usually is information about the log files to gather and what to look for in them. | 1. Debugging Banshee from a terminal, please run "banshee --debug" and attach all output information 3. If the issue is intermittant crash, create a file called ~/.config/banshee-1/always-debug, then the next time banshee crashes, copy out ~/.config/banshee-1/log and upload it. 2. Debugging latest release from daily ppa repository, url is at https://launchpad.net/~banshee-team/+archive/banshee-daily 3. Hardware not detected and further information at http://live.gnome.org/Banshee/LibgpodTransition or http://banshee.fm/support/faq/ |
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| = How to Triage = | = How to Triage Issues related to UbuntuOne extension = |
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| Information that will facilitate the triaging of bugs for this package or subsystem. Remind triagers of the bug tags in use for this particular package. | If you are facing troubles while you are trying to sync your files from UbuntuOne store (7digital) all those reports should be reassigned to '''libubuntuone''' package instead banshee <<BR>> For support issues, you can tell people to ask on https://one.ubuntu.com/support/contact/ as well, if you like so for "i paid for stuff, and am not getting it" complaints, you can send people there for the real support channel |
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| A stock reply to be used for initial bug reports basically asking for the stuff in "How to file". The Bugs/Responses page should include this reply. | In case report doesn't have banshee log file or the user were not using apport 1) Please could you run in a terminal "banshee --debug" and attach all the output information as a separated file (while you are trying to reproduce this issue)? 2) Attach "~/.config/banshee-1/log" file into his report |
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| In the event that the package or subsystem has an upstream bug tracker this section should contain detailed steps to forward a bug to that tracker. Some packages may just link to the general "How to Forward" page for another bug tracker like Gnome's bugzilla or freedesktop.org's bug tracker. | You must file a new report at Gnome Bugzilla for product = "Banshee" or click on https://bugzilla.gnome.org/enter_bug.cgi?product=banshee to jump directly |
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| Description of known bug reports that may receive duplicates and how to recognise them. This information should be obtained by looking for bugs tagged as 'metabug'. | '''Common Issues''' ||<rowbgcolor="#eeeeee"> '''Bug''' || '''Subject''' || '''Symptom''' || || [[https://bugs.launchpad.net/ubuntu/+source/banshee/+bug/781824|781824]] || Pressing on the "Subscribe" button to download my purchased music didn't work || Banshee U1-extension problem || |
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| '''Open''' ||<rowbgcolor="#eeeeee"> '''Bug''' || '''Subject''' || '''Symptom''' || || [[https://launchpad.net/bugs/8896|8896]] || The subject from LP || This bug can be identified by ... || |
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| '''Closed''' ||<rowbgcolor="#eeeeee"> '''Bug''' || '''Subject''' || '''Symptom''' || || [[https://launchpad.net/bugs/8896|8896]] || The subject from LP || This bug can be identified by ... || |
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| = Non-bugs = | = Workarounds = |
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| How to recognise common issues arising from hardware failures, common feature requests and other invalid bugs for this category. Advice how triage them and stock responses. | '''Database Corrupted''' if your logfile has texts like: "Sqlite error 11: database disk image is malformed" run in a terminal: $ cd ~/.config/banshee-1 $ sqlite3 banshee.db ".dump" > dump $ mv banshee.db banshee.db.backup $ cat dump | sqlite3 banshee.db |
This page is part of the debugging series — pages with debugging details for a variety of Ubuntu packages. |
Contents |
How to file
Please fill all your bugs using "ubuntu-bug banshee" or from banshee menu.
Debugging procedure
- Debugging Banshee from a terminal, please run "banshee --debug" and attach all output information
- If the issue is intermittant crash, create a file called ~/.config/banshee-1/always-debug, then the next time banshee crashes, copy out ~/.config/banshee-1/log and upload it.
Debugging latest release from daily ppa repository, url is at https://launchpad.net/~banshee-team/+archive/banshee-daily
Hardware not detected and further information at http://live.gnome.org/Banshee/LibgpodTransition or http://banshee.fm/support/faq/
How to Triage Issues related to UbuntuOne extension
If you are facing troubles while you are trying to sync your files from UbuntuOne store (7digital) all those reports should be reassigned to libubuntuone package instead banshee
For support issues, you can tell people to ask on https://one.ubuntu.com/support/contact/ as well, if you like so for "i paid for stuff, and am not getting it" complaints, you can send people there for the real support channel
Stock Reply
In case report doesn't have banshee log file or the user were not using apport
1) Please could you run in a terminal "banshee --debug" and attach all the output information as a separated file (while you are trying to reproduce this issue)?
2) Attach "~/.config/banshee-1/log" file into his report
How to Forward
You must file a new report at Gnome Bugzilla for product = "Banshee" or click on https://bugzilla.gnome.org/enter_bug.cgi?product=banshee to jump directly
Known bugs
Common Issues
Bug |
Subject |
Symptom |
Pressing on the "Subscribe" button to download my purchased music didn't work |
Banshee U1-extension problem |
Workarounds
Database Corrupted if your logfile has texts like: "Sqlite error 11: database disk image is malformed"
run in a terminal:
$ cd ~/.config/banshee-1 $ sqlite3 banshee.db ".dump" > dump $ mv banshee.db banshee.db.backup $ cat dump | sqlite3 banshee.db
DebuggingBanshee (last edited 2013-02-25 00:42:36 by c-76-25-23-72)