DebuggingACPI

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 * Ask them if their BIOS is up to date.

ACPI support is tough to get right, so we expect to frequently see problems there. When debugging ACPI problems, ask for the following information:

  • Ask them if their BIOS is up to date.
  • Output of 'uname -a'
  • Output of 'sudo lspci -vv'
  • Output of 'sudo lspci -vvn'
  • Output of 'sudo dmidecode'
  • Ask the user to try to hibernate/suspend and then restart the system and attach /var/log/kern.log.0

Such bugs should be against linux-source-# where number is the specific kernel version. For example, the correct package in Malone for Edgy is linux-source-2.6.17.

CategoryBugSquad

DebuggingACPI (last edited 2011-03-03 18:36:15 by c-98-246-63-231)