||<>|| -------- '''Local? Need Help?''' You've come to the right place. <
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> '''Ubuntu Vancouver strives to offer support to residents of Vancouver (and surrounding areas) who are having difficulties with Ubuntu.''' Support is volunteer-based, best-effort, and without warranty. --------- == Introduction == The Ubuntu Vancouver !LoCo now holds regular '''"Support Saturdays"''' our rescue & support centre, at a regular time, on Saturdays, in a central transit-accessible neighbourhood. Sessions normally open to all of Vancouver without prejudice and without charge. Support is volunteer-based, best-effort, and without warranty. We schedule them monthly for now. That will expand in the coming months as Ubuntu spreads across Vancouver. == Dates == Please join our group on [[http://www.meetup.com/ubuntuvancouver/|our meetup channel]]. That is our official membership site and dates and full locations are disclosed there. == Order of Events and Rules == Pre-Event a. Event is posted to meetup.com/ubuntuvancouver<
> b. SupportHero{in}es declare their intent to offer support by RSVP'ing on the meetup page, and also by subscribing to the Support Saturday planning wiki page and adding their name/details to the chart. <
> c. People needing support RSVP for help on meetup.com event page. They answer the 5 support questions. <
> d. Inbound RSVP's are forwarded to Support Hero{in}es for discussion and possible pre-emption. <
> e. RSVP's become Support Requests that are brought to the event by the organizer(s) Event 1. SupportHero{in}es arrive and set up (1 hour prior to event start). 2. People coming for support arrive and check-in with registration/welcome desk. 3. Support Request is triaged and given to appropriate SupportHero{in}e. 4. SupportHero{in}e works 1-on-1 with people needing support. (~3 h) 5. SupportHero{in}es finish and clean up. (~30 min) == Coming for Support? What to Bring == * your computer (laptop, netbook, desktop or workstation) * a good description of your problem (as detailed as possible) to help us help you (this should already be in your meetup RSVP.) == Coming to Provide Support? What to Bring == * your computer (laptop, netbook, desktop or workstation) * any equipment you will need to solve problems. Some examples: an AC power bar, USB storage to do backups, a live-USB that's bootable, your favourite reference material, a working USB wifi dongle to help those who come in with non-working wifi. == Venue preparation & requirements == * Set up venue (chairs, tables, LCD projector). * Put up signs for the venue. * Provide enough power-plugs. * Have Ubuntu CDs for installations. * Make sure the internet connection is up and running. Have access data for wireless. === Optional === * Provide mice, keyboards, monitors (if people have RSVP'd that are bringing in desktops/towers) * Provide water, coffee, tea and some snacks. == Disclaimer == * We do not provide help for unreleased or unofficial versions of Ubuntu. * We do not provide help for businesses. * All help is done voluntarily, with best-effort and without warranty. Please make sure to backup ALL your data! == Organizers == Stefan Tjarks<
> Randall Ross<
> If you would like to help, please contact us.