Responses
Revision 38 as of 2007-01-18 08:34:03
Clear message
These standard responses can be used when replying to a bug report if it is ...
Not described well
Thanks for taking the time to report this bug. Unfortunately, we are
not able to fix and find the bug because your description of the bug
didn't have enough information in it. You may find it helpful to read
"How to report bugs effectively",
http://www.chiark.greenend.org.uk/~sgtatham/bugs.html.
We'd be grateful if you would then provide a more complete description
of the problem.
Debugging procedures for certain types of problems can be found at
http://wiki.ubuntu.com/DebuggingProceduresor in case of aged NeedsInfo bugs
Thanks for reporting this bug! Unfortunately your report lacks information we would need to investigate the problem further. We are now going to close the bug - please reopen if you have more information at hand.
About an obsolete version of the software
Thanks for the bug report. However, the version you are using is no longer maintained. Please upgrade to the most recent version, and open a new bug if the problem persists.
Missing a back trace
Thanks for your bug report. Could you please try to obtain a
backtrace by following the instructions on
http://wiki.ubuntu.com/DebuggingProgramCrash.
This will greatly aid us in tracking down your problem.
A duplicate
Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs which you find.
OR
Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but the maintainers do need more information to fix the bug. Could you please answer the questions which are in the other report?
One that should be reported upstream
Thanks for your bug report. This particular bug has been filed with the developers of the software. You can track this and make comments here:
Fixed in Feisty while still existing in Edgy
If the package can be backported:
Thanks for the bug report.
I'm closing this bug because it has been fixed in Feisty.
If you need a fix for this bug in Edgy, please follow the
instructions in the "How to request new packages" section of the
Backports wiki page:
https://wiki.ubuntu.com/UbuntuBackportsIf not:
Thanks for the bug report. I'm closing this bug because it has been fixed in Feisty. It won't be fixed in Edgy since this bug doesn't fit backports requirements. See https://wiki.ubuntu.com/UbuntuBackports for more information.
Reported by someone not respecting the Code of Conduct
Thanks for your bug report. To maintain a respectful atmosphere, please be sure to follow http://www.ubuntu.com/community/conduct/ Conversations in bugs are done by humans, so please bear this in mind.
A feature request
Thanks for your report. Your idea might get more attention and have
the possibility of being implemented if you would submit a
specification for this.
You should first check whether it already exists at the Ubuntu specs
page (https://launchpad.net/distros/ubuntu/+specs) in Launchpad. If
that is the case, feel free to contact the drafter of that spec about
your comments/suggestions. Otherwise you can start writing a spec
following the steps described in
https://wiki.ubuntu.com/FeatureSpecifications.
A support request
Thanks for your comments. This does not appear to be a bug report as such. We appreciate the difficulties you are facing, but it would make more sense to raise your question at http://launchpad.net/support.
A suggestion for changing defaults
Thanks for your comment. The changes you are requesting require more discussion and should rather be done on an appropriate mailing list or forum. http://www.ubuntu.com/community/forums/ might be a good start.
About an incorrect translation
Thanks for your comment. Ubuntu gets its translations from http://launchpad.net/rosetta. This is the place where translation teams actively work on making Ubuntu more useful in their language. If you want to change a certain text, Rosetta is the right place for it.
A packaging request for new software not already in Debian
Thanks for your suggestion. This is not the right place to request new
software. Please add your suggestion to
https://wiki.ubuntu.com/MOTU/Packages/Candidates
Links
Other projects have standard responses as well:
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