Responses
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Comment: Un-preformats text for less ugly Launchpad comments. Much copyediting.
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| {{{ Thanks for taking the time to report this bug. Unfortunately, we are not able to fix and find the bug because your description of the bug didn't have enough information in it. You may find it helpful to read "How to report bugs effectively", http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem. |
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| Debugging procedures for certain types of problems can be found at http://wiki.ubuntu.com/DebuggingProcedures }}} or in case of aged ''NeedsInfo'' bugs {{{ Thanks for reporting this bug! Unfortunately your report lacks information we would need to investigate the problem further. We are now going to close the bug - please reopen if you have more information at hand. }}} |
||<tablestyle="background-color: #eee"> Thanks for taking the time to report this bug. Unfortunately we can't fix it, because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively". http://www.chiark.greenend.org.uk/~sgtatham/bugs.html We'd be grateful if you would then provide a more complete description of the problem.[[BR]][[BR]] We have instructions on debugging some types of problem. http://wiki.ubuntu.com/DebuggingProcedures Thanks! || In the case of aged Needs``Info bugs: ||<tablestyle="background-color: #eee"> As described in the previous comments, your report lacks the information we need to investigate the problem further. We'll close this report for now - please reopen it if you can give us the missing information. || |
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| {{{ Thanks for the bug report. However, the version you are using is no longer maintained. |
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| Please upgrade to the most recent version, and open a new bug if the problem persists. }}} |
||<tablestyle="background-color: #eee"> Thanks for the bug report. However, the version you are using is no longer maintained. Please upgrade to the most recent version, and reopen this bug report if the problem persists. || |
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| {{{ Thanks for your bug report. Could you please try to obtain a backtrace by following the instructions on http://wiki.ubuntu.com/DebuggingProgramCrash. This will greatly aid us in tracking down your problem. }}} |
||<tablestyle="background-color: #eee"> Thanks for your bug report. Please try to obtain a backtrace http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem. || |
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| {{{ Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs which you find. }}} |
||<tablestyle="background-color: #eee"> Thanks for the bug report. This particular bug has already been reported, but feel free to report any other bugs you find. || |
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| {{{ Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but the maintainers do need more information to fix the bug. Could you please answer the questions which are in the other report? }}} |
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| == One that should be reported upstream == {{{ Thanks for your bug report. This particular bug has been filed with the developers of the software. You can track this and make comments here: }}} |
||<tablestyle="background-color: #eee"> Thanks for the bug report. This particular bug has already been reported, but the previous report is missing information that you might be able to provide. Please look at the other bug report and answer the questions if you can. || == A bug that should be handled upstream == ||<tablestyle="background-color: #eee"> Thanks for your bug report. This bug has been reported to the developers of the software. You can track it and make comments here: || |
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| {{{ Thanks for the bug report. |
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| I'm closing this bug because it has been fixed in Feisty. | ||<tablestyle="background-color: #eee"> Thanks for the bug report. I'm closing it because the bug has been fixed in Feisty.[[BR]][[BR]] If you need a fix for the bug in 6.10, please follow the instructions for "How to request new packages". https://wiki.ubuntu.com/UbuntuBackports || |
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| If you need a fix for this bug in Edgy, please follow the instructions in the "How to request new packages" section of the Backports wiki page: https://wiki.ubuntu.com/UbuntuBackports }}} |
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| {{{ Thanks for the bug report. |
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| I'm closing this bug because it has been fixed in Feisty. It won't be fixed in Edgy since this bug doesn't fit backports requirements. See https://wiki.ubuntu.com/UbuntuBackports for more information. }}} |
||<tablestyle="background-color: #eee"> Thanks for the bug report. I'm closing it because it has been fixed in Feisty. It won't be fixed in 6.10 because the bug doesn't fit requirements for backporting. See https://wiki.ubuntu.com/UbuntuBackports for more information. || |
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| {{{ Thanks for your bug report. To maintain a respectful atmosphere, please be sure to follow http://www.ubuntu.com/community/conduct/ Conversations in bugs are done by humans, so please bear this in mind. }}} |
||<tablestyle="background-color: #eee"> Thanks for your bug report. To maintain a respectful atmosphere, please follow the code of conduct. http://www.ubuntu.com/community/conduct/ Conversations in bugs are done by humans, so please bear this in mind. || |
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| That's is not to use for a feature request on a software, rather for work that need planification: {{{ Thanks for your report. Your idea might get more attention and have the possibility of being implemented if you would submit a specification for this. |
For work that needs planning: |
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| You should first check whether it already exists at the Ubuntu specs page (https://launchpad.net/distros/ubuntu/+specs) in Launchpad. If that is the case, feel free to contact the drafter of that spec about your comments/suggestions. Otherwise you can start writing a spec following the steps described in https://wiki.ubuntu.com/FeatureSpecifications. }}} |
||<tablestyle="background-color: #eee"> Thanks for your report. Your idea might get more attention and have the possibility of being implemented if you submit a specification for it. First check whether the idea is already registered (https://launchpad.net/ubuntu/+specs), and if so, contact the specification's drafter about your ideas. Otherwise, you can start writing a spec yourself. https://wiki.ubuntu.com/FeatureSpecifications || |
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| {{{ Thanks for your comments. This does not appear to be a bug report as such. We appreciate the difficulties you are facing, but it would make more sense to raise your question at http://launchpad.net/support. }}} |
||<tablestyle="background-color: #eee"> Thanks for your comments. This does not appear to be a bug report as such. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the supoprt tracker. http://launchpad.net/support || |
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| {{{ Thanks for your comment. The changes you are requesting require more discussion and should rather be done on an appropriate mailing list or forum. |
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| http://www.ubuntu.com/community/forums/ might be a good start. }}} |
||<tablestyle="background-color: #eee"> Thanks for your suggestion. The changes you are requesting require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/community/forums/ might be a good start. || |
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| {{{ Thanks for your comment. Ubuntu gets its translations from http://launchpad.net/rosetta. This is the place where translation teams actively work on making Ubuntu more useful in their language. If you want to change a certain text, Rosetta is the right place for it. }}} |
||<tablestyle="background-color: #eee"> Thanks for your comment. Ubuntu gets its translations from Rosetta (http://launchpad.net/rosetta), where translation teams work on making Ubuntu more useful in their language. If you want to change a translation, Rosetta is the right place. || |
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| {{{ Thanks for your suggestion. This is not the right place to request new software. Please add your suggestion to https://wiki.ubuntu.com/MOTU/Packages/Candidates }}} |
||<tablestyle="background-color: #eee"> Thanks for your suggestion, but this is not the right place to request new software. Please add your suggestion to the wiki. https://wiki.ubuntu.com/MOTU/Packages/Candidates || |
These standard responses can be used when replying to a bug report if it is ...
Not described well
Thanks for taking the time to report this bug. Unfortunately we can't fix it, because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively". http://www.chiark.greenend.org.uk/~sgtatham/bugs.html We'd be grateful if you would then provide a more complete description of the problem.BRBR We have instructions on debugging some types of problem. http://wiki.ubuntu.com/DebuggingProcedures Thanks! |
In the case of aged NeedsInfo bugs:
As described in the previous comments, your report lacks the information we need to investigate the problem further. We'll close this report for now - please reopen it if you can give us the missing information. |
About an obsolete version of the software
Thanks for the bug report. However, the version you are using is no longer maintained. Please upgrade to the most recent version, and reopen this bug report if the problem persists. |
Missing a back trace
Thanks for your bug report. Please try to obtain a backtrace http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem. |
A duplicate
Thanks for the bug report. This particular bug has already been reported, but feel free to report any other bugs you find. |
OR
Thanks for the bug report. This particular bug has already been reported, but the previous report is missing information that you might be able to provide. Please look at the other bug report and answer the questions if you can. |
A bug that should be handled upstream
Thanks for your bug report. This bug has been reported to the developers of the software. You can track it and make comments here: |
Fixed in Feisty while still existing in Edgy
If the package can be backported:
Thanks for the bug report. I'm closing it because the bug has been fixed in Feisty.BRBR If you need a fix for the bug in 6.10, please follow the instructions for "How to request new packages". https://wiki.ubuntu.com/UbuntuBackports |
If not:
Thanks for the bug report. I'm closing it because it has been fixed in Feisty. It won't be fixed in 6.10 because the bug doesn't fit requirements for backporting. See https://wiki.ubuntu.com/UbuntuBackports for more information. |
Reported by someone not respecting the Code of Conduct
Thanks for your bug report. To maintain a respectful atmosphere, please follow the code of conduct. http://www.ubuntu.com/community/conduct/ Conversations in bugs are done by humans, so please bear this in mind. |
A non-trivial feature request
For work that needs planning:
Thanks for your report. Your idea might get more attention and have the possibility of being implemented if you submit a specification for it. First check whether the idea is already registered (https://launchpad.net/ubuntu/+specs), and if so, contact the specification's drafter about your ideas. Otherwise, you can start writing a spec yourself. https://wiki.ubuntu.com/FeatureSpecifications |
A support request
Thanks for your comments. This does not appear to be a bug report as such. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the supoprt tracker. http://launchpad.net/support |
A suggestion for changing defaults
Thanks for your suggestion. The changes you are requesting require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/community/forums/ might be a good start. |
About an incorrect translation
Thanks for your comment. Ubuntu gets its translations from Rosetta (http://launchpad.net/rosetta), where translation teams work on making Ubuntu more useful in their language. If you want to change a translation, Rosetta is the right place. |
A packaging request for new software not already in Debian
Thanks for your suggestion, but this is not the right place to request new software. Please add your suggestion to the wiki. https://wiki.ubuntu.com/MOTU/Packages/Candidates |
Links
Other projects have standard responses as well:
Back to ["HelpingWithBugs"].BRBR [:CategoryBugSquad]
Bugs/Responses (last edited 2025-09-18 13:12:42 by sally-makin)