Ubuntu Wiki

Standard Responses

The following standard responses can be used when replying to bug reports:

If the bug is not described well

Thanks for taking the time to report this bug. Unfortunately, we are not able to fix and find the bug because your description of the bug didn't have enough information in it.  You may find it helpful to read "How to report bugs effectively", http://www.chiark.greenend.org.uk/~sgtatham/bugs.html.  We'd be grateful if you would then provide a more complete description of the problem.

Debugging procedures for certain types of problems can be found at http://wiki.ubuntu.com/DebuggingProcedures

or in case of aged NeedsInfo bugs

Your bug lacks information we would need to investigate further. We are now going to close the bug - please reopen if you have more information at hand.

If the bug is in an obsolete version of the application

Thanks for the bug report. However, the version you are using is no longer maintained.

Please upgrade to the most recent version, and open a new bug if the problem persists.

If the bug has no back trace

Thanks for your bug report. Could you please try to obtain a backtrace by following the instructions on http://wiki.ubuntu.com/DebuggingProgramCrash - thanks.

If the bug is a duplicate

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs which you find.

OR

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but the maintainers do need more information to fix the bug. Could you please answer the questions which are in the other report? 

If the bug report needs to go upstream

Thanks for your bug report. This particular bug has been filed with the developers of the software. You can track this and make comments here:

If people are not respecting the Code of Conduct

Thanks for your bug report. To maintain a respectful atmosphere, please be sure to follow http://www.ubuntu.com/community/conduct/document_view - conversations in bugs are done by humans, so please bear this in mind.

If the bug is a feature request

Thanks for your report. Your idea might get more attention and have the possibility of being implemented if you would submit a specification for this. You should first check whether it already exists at the Ubuntu specs page (https://launchpad.net/distros/ubuntu/+specs) in Launchpad. If that is the case, feel free to contact the drafter of that spec about your comments/suggestions. Otherwise you can start writing a spec following the steps described in https://wiki.ubuntu.com/FeatureSpecifications.

If the bug is a support request

Thanks for your comments. This does not appear to be bug related. We appreciate the difficulties you are facing, however it might make more sense to raise your question at http://launchpad.net/support - I will close the bug here and thank you for taking care.

If the bug is a suggestion for changing defaults

Thanks for your comment. The changes you are requesting require more discussion and should rather be done on an appropriate mailing list or forum. http://www.ubuntu.com/community/forums/ might be a good start.

If the bug points out that a translation is wrong

Thanks for your comment. Ubuntu gets its translations from http://launchpad.net/rosetta - this is the place where translation teams actively work on making Ubuntu more useful in their language. If you want to change a certain text, Rosetta is the right place for it.

If it's a packaging request of new software

Thanks for your suggestion. This is not the right place to request new software. Please add your suggestion to http://wiki.ubuntu.com/UniverseCandidates - thanks a lot.

Links

Other projects have standard responses as well:

• http://live.gnome.org/Bugsquad_2fTriageGuide_2fStockResponses

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