Support
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← Revision 15 as of 2013-03-09 22:40:00 ⇥
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| {{https://launchpad.net/@@/person}} '''Focus Group''': Support<<BR>> {{https://launchpad.net/favicon.ico}} '''Launchpad''': LaunchpadHome:ubuntu-beginners <<BR>> {{https://launchpad.net/@@/mail}} '''Email''': [[http://lists.ubuntu.com/mailman/listinfo/Ubuntu-beginners |Ubuntu-beginners]]<<BR>> {{https://launchpad.net/@@/language}} '''IRC''': [[http://webchat.freenode.net/?channels=ubuntu-beginners-team |#ubuntu-beginners-team]] and [[http://webchat.freenode.net/?channels=ubuntu-beginners |#ubuntu-beginners]]<<BR>> |
{{https://launchpad.net/@@/person}} '''Path''': Support<<BR>> |
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| The Support Focus Group of the Ubuntu Beginners Team exists to help new users make the transition to Ubuntu. This transition could be from OS X, Windows, BSD or another flavor of Linux. Focus Group Members answer questions on the [[http://ubuntuforums.org/|Ubuntu forums]], [[https://wiki.ubuntu.com/BeginnersTeam/IRC|irc]], [[http://askubuntu.com/|askubuntu.com]] or in-person events; we do not care about the medium. | The Support Path of the Ubuntu Beginners Team exists to help new users make the transition to Ubuntu. This transition could be from OS X, Windows, BSD or another flavor of Linux. Beginners Team Members answer questions on the [[http://ubuntuforums.org/|Ubuntu forums]], [[https://wiki.ubuntu.com/BeginnersTeam/IRC|irc]], [[http://askubuntu.com/|askubuntu.com]] or in-person events. |
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| == Objectives == * Provide real-time support for Ubuntu users. * Help new users in a way that leaves them with a good feeling about the community. * Make sure users questions do not go unanswered. * Promote the community resources where users are most likely to find help. * [[http://ubuntuforums.org | Ubuntu Forums ]] * [[http://askubuntu.com/|askubuntu.com]] * [[http://webchat.freenode.net/?channels=ubuntu-beginners-team|web based chat]] * Getting local help from their LoCo Team by using the [[http://loco.ubuntu.com|Loco Team Directory]] |
== Getting Started == * Register for an acount on the [[http://ubuntuforums.org | Ubuntu Forums ]] * Register for an account on [[http://askubuntu.com/|askubuntu.com]] * Give real time support on IRC channel [[http://webchat.freenode.net/?channels=ubuntu-beginners|#ubuntu-beginners-team]] * Give real time support on IRC channel [[http://webchat.freenode.net/?channels=ubuntu-beginners|#ubuntu]] * Give local help to you LoCo Team. You can find your local team by using the [[http://loco.ubuntu.com|Loco Team Directory]] |
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| == Current Tasks == Support Focus Group members should familiarize themselves with the following resources: |
= Things to consider when giving user support. = * Help new users in a way that leaves them with a good feeling about the community. * Always provide accurate answers. If you are not sure do not guess. * Promote the community resources where users are most likely to find help. == Required and Recommended Reading == If you are interested in giving support to other users you should familiarize yourself with the following resources: |
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| * [[https://help.ubuntu.com/community/Accessibility|Uubntu Accessibility Notes]] | * [[https://help.ubuntu.com/community/Accessibility|Ubuntu Accessibility Notes]] |
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| == Joining the Focus Group == If you are interested in joining the Support Focus Group you need to be a Member or a Prospective Member of the Ubuntu Beginners Team. If you are already a member please join the [[https://launchpad.net/~ubuntu-beginners-support|Focus Group on Launchpad]]. If you are not a member of the Ubuntu Beginners Team, and just a prospective member of the team you can join and participate with the team, we just ask you do not join the Support FG Launchpad Team until you are a full member. == Meetings == All meeting information can be found [[https://wiki.ubuntu.com/BeginnersTeam/FocusGroups/Support/Meeting|here]] |
== Joining the Team == To join the Beginners Team and begin your journey on working on Ubuntu Documentation see the [[https://wiki.ubuntu.com/BeginnersTeam/Membership | Join Us]] page. |
This team is now deprecated. Official announcement about the team's closure can be found here. |
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Next Meeting: To be determined. Meetings in 
Ubuntu Help and Support IRC Channel: Path: Support
About Us
The Support Path of the Ubuntu Beginners Team exists to help new users make the transition to Ubuntu. This transition could be from OS X, Windows, BSD or another flavor of Linux. Beginners Team Members answer questions on the Ubuntu forums, irc, askubuntu.com or in-person events.
Getting Started
Register for an acount on the Ubuntu Forums
Register for an account on askubuntu.com
Give real time support on IRC channel #ubuntu-beginners-team
Give real time support on IRC channel #ubuntu
Give local help to you LoCo Team. You can find your local team by using the Loco Team Directory
- Provide for a reporting process so that news, ideas and work done in the project by IRC users will be communicated to the broader community and appropriately recognized. = Things to consider when giving user support. =
- Help new users in a way that leaves them with a good feeling about the community.
- Always provide accurate answers. If you are not sure do not guess.
- Promote the community resources where users are most likely to find help.
Required and Recommended Reading
If you are interested in giving support to other users you should familiarize yourself with the following resources:
Required
Ubuntu community help wiki -- very good information here
Read the Beginners Team IRC guidelines
Beneficial
Create an account on askubuntu.com so you can answer questions
Familiarize yourself with how the Loco Team Directory works
Joining the Team
To join the Beginners Team and begin your journey on working on Ubuntu Documentation see the Join Us page.
BeginnersTeam/FocusGroups/Support (last edited 2013-03-09 22:40:00 by duanedesign)