Support
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| {{https://launchpad.net/@@/language}} '''IRC''': [[http://webchat.freenode.net/?channels=ubuntu-beginners-dev |#ubuntu-beginners]]<<BR>> | {{https://launchpad.net/@@/language}} '''IRC''': [[http://webchat.freenode.net/?channels=ubuntu-beginners-team |#ubuntu-beginners-team]] and [[http://webchat.freenode.net/?channels=ubuntu-beginners |#ubuntu-beginners]]<<BR>> |
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| = About Us = | == About Us == ||<tablestyle="float:right; font-size: 0.9em; width:40%; background:#F1F1ED; margin: 0 0 1em 1em;" style="padding:0.5em;"><<TableOfContents(3)>>|| The Support Focus Group of the Ubuntu Beginners Team exists to help new users make the transition to Ubuntu. This transition could be from OS X, Windows, BSD or another flavor of Linux. Focus Group Members answer questions on the [[http://ubuntuforums.org/|Ubuntu forums]], [[https://wiki.ubuntu.com/BeginnersTeam/IRC|irc]], [[http://askubuntu.com/|askubuntu.com]] or in-person events; we do not care about the medium. |
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| == Objectives == * Provide real-time support for Ubuntu users. * Help new users in a way that leaves them with a good feeling about the community. * Make sure users questions do not go unanswered. * Promote the community resources where users are most likely to find help. * [[http://ubuntuforums.org | Ubuntu Forums ]] * [[http://askubuntu.com/|askubuntu.com]] * [[http://webchat.freenode.net/?channels=ubuntu-beginners-team|web based chat]] * Getting local help from their LoCo Team by using the [[http://loco.ubuntu.com|Loco Team Directory]] * Provide for a reporting process so that news, ideas and work done in the project by IRC users will be communicated to the broader community and appropriately recognized. |
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| == Current Tasks == Support Focus Group members should familiarize themselves with the following resources: <<BR>> <<BR>> '''Required''' * [[https://help.ubuntu.com|Official Ubuntu Help Wiki]] * [[https://help.ubuntu.com/community|Ubuntu community help wiki]] -- very good information here * [[https://help.ubuntu.com/community/SwitchingToUbuntu/FromWindows|Switching from Windows Wiki]] * [[https://help.ubuntu.com/community/SwitchingToUbuntu/FromMacOSX|Switching from OS X]] * [[https://help.ubuntu.com/community/SwitchingToUbuntu/FromLinux|Switching from another Linux Distribution]] * Read the [[https://wiki.ubuntu.com/BeginnersTeam/IRC|Beginners Team IRC guidelines]] |
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| = Objectives = * * |
'''Beneficial''' * [[https://help.ubuntu.com/community/Accessibility|Ubuntu Accessibility Notes]] * [[https://help.ubuntu.com/community/DrivesAndPartitions|Drives Documentation]] * [[https://help.ubuntu.com/community/Sound|Sounds Documentation]] * Create an account on [[http://askubuntu.com|askubuntu.com]] so you can answer questions * Familiarize yourself with how the [[http://loco.ubuntu.com|Loco Team Directory]] works |
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| = Current Tasks = | == Joining the Focus Group == If you are interested in joining the Support Focus Group you need to be a Member or a Prospective Member of the Ubuntu Beginners Team. If you are already a member please join the [[https://launchpad.net/~ubuntu-beginners-support|Focus Group on Launchpad]]. If you are not a member of the Ubuntu Beginners Team, and just a prospective member of the team you can join and participate with the team, we just ask you do not join the Support FG Launchpad Team until you are a full member. |
This team is now deprecated. Official announcement about the team's closure can be found here. |
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Next Meeting: To be determined. Meetings in 
Ubuntu Help and Support IRC Channel: Focus Group: Support
Launchpad: ubuntu-beginners
Email: Ubuntu-beginners
IRC: #ubuntu-beginners-team and #ubuntu-beginners
About Us
The Support Focus Group of the Ubuntu Beginners Team exists to help new users make the transition to Ubuntu. This transition could be from OS X, Windows, BSD or another flavor of Linux. Focus Group Members answer questions on the Ubuntu forums, irc, askubuntu.com or in-person events; we do not care about the medium.
Objectives
- Provide real-time support for Ubuntu users.
- Help new users in a way that leaves them with a good feeling about the community.
- Make sure users questions do not go unanswered.
- Promote the community resources where users are most likely to find help.
Getting local help from their LoCo Team by using the Loco Team Directory
- Provide for a reporting process so that news, ideas and work done in the project by IRC users will be communicated to the broader community and appropriately recognized.
Current Tasks
Support Focus Group members should familiarize themselves with the following resources:
Required
Ubuntu community help wiki -- very good information here
Read the Beginners Team IRC guidelines
Beneficial
Create an account on askubuntu.com so you can answer questions
Familiarize yourself with how the Loco Team Directory works
Joining the Focus Group
If you are interested in joining the Support Focus Group you need to be a Member or a Prospective Member of the Ubuntu Beginners Team. If you are already a member please join the Focus Group on Launchpad. If you are not a member of the Ubuntu Beginners Team, and just a prospective member of the team you can join and participate with the team, we just ask you do not join the Support FG Launchpad Team until you are a full member.
Meetings
All meeting information can be found here
BeginnersTeam/FocusGroups/Support (last edited 2013-03-09 22:40:00 by duanedesign)